Revenue Administration

Delivery of services to agreed standards are the responsibility of this Program. Managers are responsible for the day to day management of Ministry of Revenue and Customs core activities and interaction with taxpayers. They are also responsible for creating a strong relationship with Head Office to provide feedback on recurring issues and risks identified.

  1. Corporate Services: Effective delivery of administrative, financial management and human resources support towards the services and decision making of the Ministry.
  1. Human Resources
  2. Tax Accounts & Financial Management
  3. Office Admiration
  1. Legal Services: Professional legal services to ensure that the Ministry’s interactions with its stakeholders are lawful and in adherence with the legal principles of fairness and justice.
  1. Policy Advice & Development
  2. Legislative Reform and Drafting
  3. Legal Disputes
  1. Information, Communication and Technology: Modern, secure and streamlined ICT solutions to support the services and decision making of the Ministry.
  1. Infrastructure support & Maintenance
  2. Operation Support & Maintenance
  3. ICT Project Support
  1. Tax Operations: Quality, simplified and streamlined taxpayer services to encourage tax compliance of the small taxpayer segment.
  1. Returns Processing
  2. Tax Reconciliation & Clearance
  3. Outer-Island Offices (Ha’apai, Vava’u, ‘Eua & Niuas)
  1. Large Taxpayers: Dedicated privileged taxpayer services that encourage the large taxpayer segment to maintain high level of tax compliance.
  1. Heilala Tax System
  2. Large Business
  3. Compliance Improvement: Targeted compliance interventions to reduce operational and taxpayer risks associated with non-compliance with tax laws.
  4. Audit & Investigation
  5. Risk Management & Intelligence
  6. Returns & Debts Collection
  1. Client Support & Public Relation: Competent delivery of a personalized and effective communication strategy to inform stakeholders of their tax obligations.
  1. Customer Information Support
  2. Internal Service Level Monitoring
  3. Public Relations & Education