Programs
PROGRAM 1.A LEADERSHIP
Provides overall leadership and direction for the Ministry. This program ensures the Ministry works in line with Government priorities and serves the people of Tonga effectively.
Office of the Minister and Office of the CEO
Output 1: Leadership through reliable policy direction and effective monitoring to ensure the successful delivery of the Ministry’s programs
Activities:
- Executive Policy Leadership
- Executive oversight and management
- Executive support & International Relations
- Policy & Planning
- Internal Audit
- Strategic Risk Management
PROGRAM 1.B SHARED SERVICES
Provides support services such as finance, human resources, legal services and ICT to the entire Ministry. These services help all divisions operate smoothly and efficiently.
Corporate Services Division
Output 2: Effective delivery of administrative, financial management and human resources support towards the services and decision making of the Ministry
Activities:
- Human Resources Management
- Financial Management
Legal Services Division
Output 3: Professional legal services to ensure that the Ministry’s interactions with its stakeholders are lawful and in adherence with the legal principles of fairness and justice.
Activities:
- Policy Advice
- Legislative policy reform and Legal drafting
- Legal disputes
Information, Communication and Technology Division
Output 4: Modern, secure and streamlined ICT solutions to support the services and decision making of the Ministry
Activities:
- Infrastructure Support & Maintenance
- Operation Support & Data Management
- ICT Project Support
PROGRAM 2 INLAND REVENUE
Manages taxes within Tonga, including registering taxpayers, collecting revenue and supporting compliance. This program helps fund essential public services for the country.
Tax Operations Division
Output 5: Effectively & efficiently register, process and safekeeping of all stakeholder’s tax information
Activities:
- Processing
- Registration
- Reconciliation/Tax Clearance
- Filing Management
Large Taxpayers Division
Output 6: Dedicated privileged taxpayer services that encourage the large taxpayer segment to maintain high level of tax compliance
Activities:
- Heilala Tax Services
- Large Business Processing
- Customer Service Counter
Tax Compliance Improvement Division
Output 7: Targeted compliance interventions to reduce operational and taxpayer risks associated with non-compliance with tax laws
Activities:
- Audit & Investigation
- Returns & Debt Collection
Client Support & Public Relation Division
Output 8: Competent delivery of a personalized and effective communication strategy to inform stakeholders of their tax obligations
Activities:
- Customer Information Support Services
- Internal Services Level Monitoring
- Public Relations & Education
PROGRAM 3 CUSTOMS
Manages Tonga’s borders by collecting customs duties and facilitating trade. This program also protects the country by monitoring goods entering and leaving Tonga.
Border Management Division
Output 9: Enhanced border security coordination to detect illicit trade and support legitimate cross border trade and travel
Activities:
- Seaport Operations
- Airport Operations
- Maritime Branch
- Cargo and Passenger Inspections
Revenue Management Division
Output 10: Streamlined and digitized Customs clearance processes enhancing accessibility to professional and efficient services
Activities:
- Cargo clearance processing
- Warehouse & Depot operations and clearance processing
- Local excise manufacturing monitoring and clearance processing
- Customer Services Counter
Trade Partnership Division
Output 11: Implementation of modern and effective trade facilitation initiatives across the border continuum to advance a prosperous economy
Activities:
- Authorized Economic Operator Program
- Data Analysis & Governance
- Tariff and Concessions
- ASYCUDA World
Enforcement Division
Output 12: The application of risk-based interventions and effective debt management practices to boost trader compliance
Activities:
- Post Clearance Audit
- Licensing & Supply Chain Assurance
- Debt Management
- Trade Fraud Investigations
Intelligence Division
Output 13: To be proactive and data driven intelligence unit that strengthens border security and combats illicit trade.
Activities:
- Targeting Centre
- Cargo Movement
- Field Intelligence
- Illicit Drugs Operations Support
