Charter
Public Service Standards Charter
“This document shows our promise to serve you with honesty, respect, and fairness. It explains the standards all public officers must follow to make sure services are delivered clearly, quickly, and fairly.
It also helps both our staff and the public understand what to expect, your right to information, and how to give feedback or make a complaint if needed”
Public Service Charter - English version
Public Service Charter - Tongan version
Ministry of Revenue and Customs Charter
“The Public Service Standard Charter sets the overall expectations for how all government services in Tonga must be delivered—fairly, honestly, and professionally. It applies to every ministry and department, including us. Building on these standards, the Ministry of Revenue and Customs Customer Charter focuses more specifically on how we serve you, our customers. It outlines our service commitments in tax and customs, your rights when dealing with us, and how you can expect to be treated at all times. Together, these charters guide our team to deliver excellent service while respecting public service values and your individual needs.”
