Customs Taxpayer Rights

Transparency and Accountability of Services

Customs laws ensure that whilst carrying out its Services to taxpayers, Customs must ensure that at all time, its processes are transparent and accountability.

Taxpayers, have the right to be -

  • treated fairly and reasonably and with respect

  • treated as being honest in your revenue affairs unless you act otherwise

  • offered professional service and assistance to help you understand and meet your Customs obligations

  • respected in your privacy and keep the information we hold about you confidential in accordance with the law

  • given advice and information you can rely on

  • explained on the decisions we make about your Customs affairs

  • respected in your right to a review/appeal

  • respected in your right to make a complaint