Customs Service Standards
Customs employees have certain customer service standards to adhere too.
The service standards include:
|
TYPE OF SERVICE |
STANDARD (dependent on receiving all information) (maximum) |
|
1. Cargo Clearance |
|
|
> Imports and Warehousing |
|
|
- Low (Green) |
within 1 hour |
|
- Medium (Yellow) |
1 – 3 hours |
|
- High (Red) |
1 – 2 working days |
|
> Exports |
1 working day |
|
2. Processing Customer Identification Number (CIN) |
within 1 hour |
|
3. Clearance of Commercial vessels |
2 – 3 hours |
|
4. Clearance of Private vessels |
1 -2 hours |
|
5. Clearance of Aircrafts |
within 30 minutes |
|
6. Travellers Immigration and Baggage Clearance |
within 30 minutes |
|
7. Transit and Transshipment |
within 1 hour |
